You may cancel your ride and get a full refund (minus credit company’s processing charge) back to your original payment method, as long as you inform AirportDirect by email or phone at least 12 hours before your scheduled trip. Alternatively, you may ask for the equivalent shuttle credit(s) to be applied to your account, price protected with no expiry. Cancellations made between 2 and 12 hours before the scheduled pickup time are eligible for a 50% partial refund. However, cancellations made within 2 hours before the scheduled pickup time are not eligible for any refund or credit.
